1. Definitions:
- Agreement: A legal document that indicates our Services Agreement and any Service Orders you enter into with us.
- Authorized User: Any of your employee, your Affiliate’s employee, or a Permitted Third Party’s employee for whom you create a unique username and password under your account or that can access your custom application.
- Client Software: It means software components, or desktop, or web applications that are to be installed on your, your Affiliates’, or your Authorized Users’ computer systems or devices.
- Documentation: Any user documentation, in all forms, relating to the Service (e.g., user manuals, on-line help files, etc.).
- Service: It means the service identified in the Service Order, as we may modify the service from time to time at our discretion, including any associated Client Software provided by us to you.
- Service Order: An ordering document entered into between you and Peenaki specifying the services to be provided thereunder, including any addenda and supplements thereto. By entering into a Service Order under this Agreement, an Affiliate agrees to be bound by the terms of this Agreement as if it were an original party to the Agreement.
- We/Us/Our: It refers to our company Peenaki, or it’s designated Affiliate as specified in a Service Order or invoice.
- You/Your/Subscriber: It means the customer named on the Service Order, the person indicating acceptance of this Agreement, or if the person indicating acceptance of this Agreement is acting on behalf of a company or other legal entity, such company or legal entity.
- The quotations of a specific project are valid till 3 months from the date of proposal.
- There will be no refund of the payments once the project has been started, and the application is uploaded on the server stage.
- The final invoice of the project will be sent after the successful completion of the project. Unless specified in the service order, the final fee for any type of service opted is due within 30-days of invoice.
- The client must acknowledge that the first twenty one days from the starting of the project is needed by our team to analyze your project requirements and gather the data to transform your idea into a product. Any spares or equipment’s required by the company to offer the services shall be procure by the customer.
- We may amend our terms and conditions at any time and will inform the clients by posting the amended terms on our website. Once posted, all the amended terms shall automatically be effective to existing users 30 days after they are initially posted on our website, and immediately for the users registering after amendments are posted.
- Once the project started and we found ignoring our responses, we will wait for next 20 Working days. If after 20 days we do not receive any response will put the project on hold after 24 hours. Once project goes on hold and the owner of that project decide to resume the project then 15% hold and resume fee needs to bear by the project owner.